Inventory Control & Quality Assurance Operations Manager

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We are looking to hire an Inventory Control & Quality Assurance Operations Manager to lead and take ownership of our Robotics Fulfillment Centers Inventory Control and Quality Assurance (ICQA) operations.

Our Fulfillment Centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each Fulfillment Center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

Key Job Responsibilities:
- Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and - Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center,
- Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures,
- Ensure compliance with safety programs and SOX regulations,
- Analyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality,
- Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules,
- Support in interviewing and training Fulfillment Center Area Managers.

A day in the life
About the team
The ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers.

You will lead a department responsible for inventory control, quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you'll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in you area. You'll also dedicate time developing your Area Managers providing feedback, and identifying training needs. You will finish the day knowing you've contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

Basic Qualifications

- Previous Inventory Control and Quality Assurance Management experience,
- Experience in people management and team development,
- Experience in defining and implementing process improvement initiatives using data and metrics,
- Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
- Background in a logistics, distribution or similar environment,
- Proven ability to influence, with varying levels of seniority within an organization,
- Experience with Lean and Six Sigma methodologies and techniques,
- Fluent user of the entire MS Office suite, especially Excel,
- Excellent verbal and written communications skills

Preferred Qualifications

- Bachelor’s Degree from an accredited university or equivalent qualification,
- Experience in auditing, risk management, compliance, program management, or quality management systems,
- A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment,
- Ability to learn and adapt to new software systems, data analysis tools, and program management platforms.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians