Forward Deployed Engineer — Internal AI Enablement

Confirmed live in the last 24 hours

Aircall

London Office

On-site

Posted March 10, 2026

Job Description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

As AI tools rapidly transform how organizations operate, we are expanding our internal capabilities to enable responsible, scalable adoption of AI across the company.

To support this effort, we are building an AI Enablement function focused on accelerating productivity across the entire company — including both engineering and business teams.

This initiative helps teams adopt AI responsibly while translating real operational and engineering workflows into practical AI-augmented solutions.

We are looking for a Forward Deployed Engineer (Internal) to help Aircall scale the practical use of AI across teams.

This role sits at the intersection of technology, operations, and internal productivity. Your mission will be to work directly with teams across the company to identify operational bottlenecks and implement AI-enabled workflows that improve how work gets done.

You will collaborate with teams including Engineering, Legal, HR, IT, Finance, Operations, and Billing to translate real problems into practical solutions using AI tools, automation, and integrations.

While many projects will focus on business workflows, the role will also support engineering productivity initiatives, helping teams leverage AI tools within development workflows, documentation, automation, and internal tooling.

This is not a traditional product engineering role, but it requires strong technical thinking and hands-on implementation of AI tools and workflow automation.

You will also contribute to shaping AI governance, tooling standards, and adoption practices across the company.

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