Manager, Account Management SMB

About Rocket

Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

 

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

 

What You Will Do 

• Build and manage relationships with merchants to drive business growth
• Analyze merchant performance data and develop tailored growth strategies
• Identify and resolve merchants' pain points through high-impact projects
• Build long-term relationships with merchants, ensuring high levels of merchants satisfaction
• Work closely with cross-functional teams to align business goals

 

Basic Qualifications 

• 7+ years of sales, business development, or account management experience
• 2+ years of people management experience
• Proven track record of exceeding sales or growth targets
• Strong communication and presentation skills in Japanese
• Data-driven mindset with strong analytical skills
• Comfortable working in a fast-paced, ambiguous environment

  

Preferred Qualifications 

• Fluent level English
• Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool

 

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