Lab Operations Program Manager, Leo Workplace Operations (LWO)

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Lab Operations Manager owns end-to-end execution of facility program processes within a satellite production/manufacturing environment, serving as the primary interface between operations and cross-functional teams across Leo Manufacturing. Lead the intake governance process by driving prioritization, facilitating decision-making, and identifying risks early. Ensure consistent forward progress by unblocking projects and aligning stakeholders to deliver effective, timely solutions.

Partner closely with internal tooling teams to maintain accurate, real-time visibility through dashboards and trackers, while establishing and enforcing governance mechanisms that standardize processes across sites. Build scalable, repeatable operational frameworks to support growing facility needs, and act as the Operations Subject Matter Expert for workplace execution and continuous improvement. Continuously provide feedback to central teams on operational gaps, performance trends, and opportunities to enhance efficiency and user experience.


Key job responsibilities
* Support Leo Workplace Operation (LWO) in the end-to-end facility lifecycle process: project intake → execution planning → progress tracking → closeout
* Support change request governance, documentation, and tracking mechanisms
* Serve as LWO’s first point of contact for support requests, intake submissions, and user questions
* Coordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with Design & Construction (D&C) and Environmental Health & Safety (EHS)
* Support planned and unplanned facility outages in partnership with Facilities Management and internal leadership; schedule flexibility is a must
* Conduct regular facility audits and track local metrics related to compliance, usage, and support needs
* Proactively remain informed of inflight projects and workback schedules, escalating blockers as needed
* Serve as the central liaison for tooling, dashboarding, and asset tracking workstreams
* Support cross-functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow-ups, and timely execution
* Monitor program health metrics and report regularly on progress, risks, and upcoming projects
* Drive continuous improvement of operations through process standardization and stakeholder feedback loops

A day in the life
As an Operations Manager, your day typically begins with reviewing incoming requests and aligning on priorities for the day, ensuring work is progressing against key operational needs. Throughout the morning, you stay close to execution, tracking progress, resolving blockers, and making sure plans translate smoothly on the ground.

As the day progresses, you spend time on the floor observing operations, identifying gaps, and ensuring the environment meets safety and efficiency standards. Alongside this, you respond to ongoing requests, provide input on improvements, and share feedback with central teams. Your focus remains on keeping operations running smoothly while continuously improving processes and the overall workplace experience.


About the team
The Leo Workplace Operations (LWO) team manages mission-critical construction projects, workspace strategy, facility environment programming, and facilities operations for Amazon Leo. Our mission is to optimize all Facilities operations within Leo environments to support high-velocity satellite production.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree in Architecture, Construction Management, Civil Engineering, Electrical Engineering, or Mechanical Engineering
- 5+ years of working cross-functionally with technical and non-technical stakeholders
- Strong understanding of safety protocols and regulatory requirements
- Experience managing complex project schedules and stakeholder coordination
- Experience defining or implementing repeatable operational processes
- Strong written and verbal communication skills, with experience documenting and reporting on program health

Preferred Qualifications

- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience in Systems engineering, site reliability engineering, building and operating systems at scale
- Knowledge of project management tools
- Experience