General Manager, North & South America

With thousands of customers and millions of listings across the globe, we are scaling rapidly  - and we’re looking for a strategic and commercial leader to accelerate our growth in North America. Reporting to the Chief Revenue Officer, as General Manager, North & South America, you will own the commercial performance of our largest and most mature market. You will lead our North and South American Sales and Customer Experience teams with full accountability for revenue growth, retention, and customer satisfaction. This is a pivotal leadership role, responsible for shaping go-to-market strategy, fostering cross-functional collaboration, and delivering on growth targets.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our General Manager, you’ll be responsible for:

• Revenue Ownership: Drive new business growth and expand revenue from existing customers to meet or exceed quarterly and annual targets.
• Customer Retention: Ensure customer satisfaction and GRR/NRR through proactive engagement, seamless onboarding, and value-driven account management. 
• Team Leadership: Lead, coach, and scale high-performing Sales and Customer Experience teams across North America and India, instilling a culture of performance, accountability, and customer-centricity.
• Go-to-Market Strategy: Partner with Marketing, Product, and Revenue Operations to design and execute GTM initiatives rolled out to our North America market. 
• Cross-Functional Leadership: Collaborate with Product, Finance, and Strops teams to align priorities, remove friction, and drive efficiency, effectiveness, and scalability. 
• Forecasting & Reporting: Provide accurate pipeline, GRR/NRR, and Revenue forecasting. Use data to drive decision-making and performance improvement.

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
• Proven track record of delivering revenue growth through both new sales and customer expansion
• Strong leadership experience managing distributed teams across Sales and CX
• Deep understanding of sales cycles in mid-market or enterprise environments
• Analytical and data-driven, with strong business judgment and financial acumen
• Excellent communicator and cross-functional collaborator
• Entrepreneurial spirit with a bias for action and results
• Experience in vertical SaaS or with a marketplace / hospitality / real estate tech company, preferred
• Familiarity with the short-term rental ecosystem, preferred
• Comfortable in a scale-up environment: scrappy, resourceful, and adaptable preferred

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Interview with our CEO 
• Interview with our CRO
• Interview with our  Chief Product Officer & VP of Marketing
• Meet our Sales and CX leaders
• Final Interview with our CEO

Why Join Beyond?