Principal Solution Engineer

See yourself at Twilio

Join the team as our next Principal Solutions Engineer for our Twilio Communications APJ team.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ — design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned.
As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together.

 

Responsibilities

In this role:

How we work with customers

Twilio Solutions Engineers take an experience-led, design-driven approach to customer engagement challenges. We work collaboratively with customers to move from ambiguity to clarity through a structured but flexible process:

• Discover & empathise – deeply understand customer goals, users, and existing engagement journeys through technical and experiential discovery.
  
  
• Define & reframe – help customers articulate the real problem to solve, not just the technology they think they need.
  
  
• Co-create & prototype – rapidly design and prototype conversational flows, agent experiences, and system architectures using whiteboards, Figma, demos, and live Twilio builds.
  
  
• Validate & iterate – test ideas early through demos, pilots, and Proof-of-Concepts to build confidence and momentum.
  
  
• Scale & succeed – translate validated experiences into secure, scalable architectures that support long-term customer success.

This approach ensures customers don’t just buy Twilio — they understand, trust, and successfully adopt it.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

*Required:

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and