Senior Resource Analyst, Services Revenue Strategy & Operations

What is The Role: 

This hybrid role merges strategic operational oversight with tactical resource management. You will serve as the "resourcing and operational engine" for the Global Capacity Center (GCC) while acting as a bridge between the GCC and the rest of the global resourcing team to ensure GCC talent is optimized. 

This role requires flexible working hours to ensure a minimum of 3–4 hours of overlap with our APJ and EMEA teams, and 1-2 hours overlap (ad hoc) with our US based teams. 

What You Will Be Doing: 

1. Global Capacity Center Operations

• Primary Resourcing Voice: Serve as the lead point of contact for GCC staffing and operations
• Operational Cadence: Drive the end-to-end GCC cadence, including staffing calls, GCC business reviews, and utilization planning.

1. Global Resource Management & Capacity Planning

• Supply & Demand Balancing: Partner with GCC Leader to forecast long-term talent needs based on the sales pipeline.
• Global Talent Deployment: Orchestrate the allocation of GCC resources to Geo-specific projects (EMEA/APJ/AMER)
• Bench & Capacity Oversight: Proactively manage the "talent pool" to minimize unassigned time and ensure regional nuances (holidays, skills, partner coverage) are reflected in plans.
• Conflict Resolution: Act as the mediator when multiple regions compete for the same high-demand GCC resources

1. Business Performance & Analytics

• Analysis & KPI tracking: Interpret trends across GCC health, eg Utilization, Time to Staff (in collaboration with FP&A)
• Data Analytics: Support maintaining reporting frameworks using PSA, Salesforce, Tableau, and SQL to deliver executive-ready insights, as it pertains to the GCC

1. Operational Excellence & Compliance

• Process Improvement: Continuously assess and standardize workflows across the GCC to reduce friction and improve scalability.
• Data Integrity: Support ensuring PSA (Certinia) is updated in real-time with accurate GCC contact records, project assignments & schedules (inclusive of forecasted PTO)

What You Bring: 

• Education: Bachelor’s degree in Business, Finance, Operations, or a related field
• Experience: 3+ years in Revenue/Services Operations, inclusive of Resource Management within a global SaaS or Consulting organization.
• Technical Skills:  Expertise in SQL for data extraction and Excel (Power Query, modeling).
• Systems: Hands on experience with Salesforce, Tableau/PowerBI, and PSA tools (e.g., Certinia/FinancialForce, Mavenlink).
• Global Mindset: Proven experience working across multiple time zones (APJ, EMEA, US) and understanding cultural nuances in Professional Services.
• Soft Skills: Exceptional communication & stakeholder management, assertive, proactive, detailed oriented, and the ability to work across multiple time zones from time to time.