Senior Operations Specialist – Merchant Onboarding (German speaking)

Confirmed live in the last 24 hours

Wolt

Berlin, Germany

On-site

Posted April 2, 2026

Job Description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you detail-orientated and have excellent communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to talk to you!

Our Onboarding Operations team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that we set all our (restaurant and retail) partners up for success through a seamless onboarding, menu and photo experience. As Wolt grows in both size and scope of our offering, the strength of our engine must grow with it.

As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally for the German market. You will interact with partners, welcome them to Wolt and ensure their experience is seamless and they are set up for success!

What we offer

The opportunity to help shape something extraordinary in an international environment
A high learning and growth curve in a global technology company
An attractive salary and flexible working hours
Independent work in a dynamic team
A flat hierarchy in a start-up atmosphere
Discount on Wolt orders
Public transport allowance
Wellness allowance (Urban Sports Club)
Weekly (virtual) all-hands meetings and regular team events
Flexible working hours + 30 days paid holiday

What you'll be doing

Communicate with various teams within the organisation to coordinate a seamless merchant onboarding and service experience
Inform partners about processes and procedures via form, email and phone, mostly in German language
Monitor processes and track progress through Monday.com and other Wolt software
Learn, master and improve our systems, tools and processes

Our modest expectations

You have a positive attitude and an entrepreneurial spirit
You are a problem solver - you enjoy identifying problems and developing creative approaches to solving challenges
You are customer-centric - you have a customer-centric mentality and are able to work with people of different technical levels
You have multiple years of experience in sales, support, operations or account management
You are able to set goals and achieve them
You are organised, meticulous and have impeccable communication skills
You work well in independent and diverse team environments
You are ready for a challenge and feel comfortable as a team player
You have analytical as well as critical thinking skills
You are fluent in German and English (at least C1) - any other language is a plus

--------------------------------------------------------------------------------------------------------------------------------------------------------

Du bist detailorientiert und verfügst über hervorragende Kommunikationsfähigkeiten? Du liebst es, in einem funktionsübergreifenden Umfeld zu arbeiten und Probleme zu lösen? Wenn das nach Dir klingt, würden wir uns gerne mit Dir unterhalten!

Hintergrund der Rolle

Unser Onboarding Operations Team (Restaurant/Retail Onboarding) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere (Restaurant und

goaidatasales