Membership Assistant

Key Responsibilities

1. Membership Program Operations

• Operate and manage the FBP Division's membership program.

• Coordinate and manage the inventory and shipment of annual membership gifts.

• Handle the shipment and follow-up for year-end gifts.

• Address and resolve inquiries and requests related to the membership program from stores, customers, and the Customer Care Center (CCC).

2. La Collection Program Management

• Update the La Collection gift inventory and redemption status on the website.

• Consolidate gift applications and manage the shipment of Service Requests (SRs) for redeemed gifts.

3. Gift and Promotion Management

• Ensure the accurate delivery of gifts and promotional items to each store and follow up on any issues.

• Assist with the packing and dispatch of gifts and membership kits.

• Prepare marketing materials, such as leaflets and samples, for packing and dispatch.

• Sort and manage new product samples.

• Organize POP/display materials for in-store counter promotions.

4. Customer Experience and Data Management

• Provide operational support for other tasks related to membership and customer experience.

• Manage member registration and renewal data.

• Organize and maintain customer service manuals and FAQs.

Qualifications

• Excellent organizational and communication skills.

• Meticulous and proactive problem-solving abilities.

• Strong time management skills with the ability to handle multiple tasks simultaneously.

• Previous experience in customer service or membership program operations is preferred.