Partner Business Systems & AI Operations Lead

About the role

The Partner Experience team builds and runs the Claude Partner Network: the program, operations, and infrastructure through which thousands of partners build, sell, and deliver on Claude. We are scaling from a founding team toward ambitious targets, and the systems layer is the foundation everything else stands on.

As Partner Business Systems & AI Operations Lead, you own that foundation. You are responsible for the Salesforce partner data model, the partner platform stack, the integrations between them, the data quality standard that makes the source of truth trustworthy for every team that depends on it — and the AI-powered automation layer that turns that foundation into leverage. You will spend as much time building agentic workflows and AI-augmented processes as you will administering systems.

Responsibilities:

• Own the Salesforce partner data model end to end, including the Account object schema, custom fields, picklist governance, validation rules, and record types. Work in close coordination with Revenue Operations and Enterprise Systems, who own the broader Salesforce org, to manage change on partner-specific objects within that shared environment.
• Administer the partner platform stack, including the partner portal, the Skilljar-to-Salesforce integration, the partner dashboard, and the access and entitlement layer that determines what partners see based on tier and status. 
• Define and own the partner data quality standard. Establish completeness and accuracy checks, build the monitoring, and run remediation so that Partner Strategy and Operations receives a clean, documented dataset on a defined cadence. Partner Strategy and Operations owns the warehouse, BI layer, and executive reporting; this role guarantees the source they build on.
• Partner with the Business Process Manager to instrument every partner process so that process health is queryable, including cycle times, queue depth, and SLA adherence. They design the process; this role makes it executable and measurable in tooling.
• Run access and configuration governance for partner systems, including change management on the partner object, sandbox-to-production discipline, and permission-set hygiene, working with Legal and Security on portal access governance and partner data handling requirements.
• Build and operate the AI automation layer across the partner workflow stack — agentic workflows, LLM-driven triage and drafting, automated QA, and Claude-powered internal tooling — to absorb operational work that would otherwise require additional headcount.
• Identify high-volume, judgment-heavy partner ops work (application screening, support triage, comms drafting, data hygiene) and convert it into AI-augmented or fully automated processes, measured by cycle-time and human-touch reduction.
• Set the bar for how the partner systems org uses AI internally, including evals, guardrails, and reviews, so that automation gets shipped responsibly and the failure modes are understood before they reach a partner.

You may be a good fit if you:

• Have five or more years in revenue systems, partner systems, or business systems roles with hands-on Salesforce administration or architecture experience.
• Have owned a data model that other teams depended on and understand what it takes to keep a shared source of truth reliable.
• Can translate a program rule into a schema, a validation rule, and an entitlement flow without a detailed specification.
• Have integrated Salesforce with at least one LMS, PRM, or partner portal product.
• Work well in high-ambiguity, high-ownership environments and bias toward shipping over perfecting.
• Have hands-on experience building with LLMs or AI agents — prompt engineering, evals, agentic workflows, or wiring an LLM into a production process — and treat AI as a tool to deploy, not a topic to discuss.
• Are fluent with workflow automation tools (Zapier, n8n, Workato, Make, or similar) and can stitch systems together without waiting for engineering.

Strong candidates may also have: