Manager, Billing Operations

Confirmed live in the last 24 hours

Justworks

Compensation

$122,000 - $134,200/year

New York, New York

Hybrid

Posted March 26, 2026

Job Description

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading through projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions and making a practical and emotional impact on customers? Justworks has just the right opportunity for you!

As the Manager, Billing Operations you will be integral to the success of our Benefits Billing Operations team. You will help the team grow through validation and reconciliation of reporting from our insurance carriers and will be responsible for working with our Benefits Administration, Product, Engineering, and Finance teams to provide new and existing customers with an incredible Benefits experience. You will also help identify trends and areas for improvement, and have the opportunity to implement new procedures.

Your Success Profile

What You Will Work On

Manage a team of 3-5 professionals who are responsible for resolving benefit billing related issues, invoicing and reconciliations
Oversee day-to-day team billing operations including:

Manage high-level financial issues with our Partners
Forecast and plan future volume and program growth to allow for volume of inquiries and issue resolutions to scale with Justworks’ growth
Supervise monthly, quarterly, and yearly audits, ensuring accurate reconciliations and reporting
Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) between Billing Operations and insurance partners
Audit billing reconciliations and reporting to evaluate accuracy of work

Develop new procedures for partner billing where not currently established
Identify areas for improvement in operational processes to ensure their scalability and simplicity
Initiate and oversee implementation of operational automations to streamline auditing efficiencies
Maintain internal resource center regarding billing for each of Justworks insurance offerings
Handle general management responsibilities including (but not limited to):

Foster a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.
Provide regular feedback and conducting timely performance reviews
Ensure accuracy, timeliness, and quality of the team’s work
Hold regular 1-on-1s and leading team meetings
Approve timecards and PTO

Maintain working relationship between Billing Operations and Finance through regular check-ins and other established communications channels
Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
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