Digital Customer Experience Manager

 

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Celigo is seeking a Digital Customer Experience Manager to deliver scalable, digital-first customer experiences that drive measurable customer outcomes. This is a hands-on individual contributor role reporting to the Director of Customer Success.

You will execute against an established customer lifecycle strategy, building and iterating on digital programs that help customers achieve faster time-to-value, stronger adoption, and long-term success. This role requires strong technical aptitude and curiosity, particularly around automation and AI. You’ll be expected to start building workflows independently, while partnering with experts as needed to go deeper or move faster.

What would you do if hired?

• Build and execute digital customer lifecycle programs that improve adoption, engagement, and retention
• Translate customer experience strategy into hands-on execution, iterating based on results and customer feedback
• Build customer-facing and internal workflows in Celigo, including automation that supports lifecycle initiatives
• Begin building AI-enabled workflows in Celigo, rapidly learning new capabilities and patterns with support from technical partners
• Configure and build project-specific journeys, playbooks, and workflows in Gainsight, in partnership with the Gainsight admin
• Design and implement project-level automations and integrations required to support customer experience initiatives
• Use customer data and insights to identify opportunities to improve outcomes, such as time-to-value and product usage
• Collaborate closely with Customer Success, CS Operations, Product, and Marketing to align digital experiences to customer needs
• Experiment with new approaches, test hypotheses, and refine programs over time
• Document workflows, processes, and learnings to support repeatability and scale

Who are we looking for?

Skills & Abilities

• Strong technical aptitude with the ability and desire to quickly learn new tools and technologies
• Demonstrated ability to execute hands-on, building workflows, automations, and programs
• Naturally curious problem-solver who is comfortable experimenting and iterating
• Comfortable starting from an existing strategy while contributing ideas to improve execution
• Strong communication and cross-functional collaboration skills

Education & Experience 

• 4+years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience using data to assess customer behavior and measure program impact
• Experience building workflows or integrations in Celigo or another platform, including exposure to AI-driven automation
• Experience building journeys, playbooks, or programs in Gainsight (without owning overall platform optimization)
• Experience creating project-level automations or integrations