Director, Site Analytics and Experimentation (Remote)

This is a critical, senior leadership role where you will strategically own and elevate ezCater's entire data-driven optimization ecosystem, encompassing site analytics, advanced behavioral insights, and experimentation across all customer and supplier experiences. This role serves as the central point of truth for user interaction understanding, from discovery and conversion to fulfillment and delivery 

The ideal candidate is obsessed with maximizing business outcomes through optimization, data science, and relentless customer-centric experimentation. You will lead, mentor, and grow a high-performing team of Analysts and Data Scientists, empowering them to generate new predictive signals, diagnose complex friction points, and shape the end-to-end user journey. You will monitor and interpret performance across the full conversion and engagement funnel, connecting data to measurable business impact 

You will partner deeply with Product, Design, Engineering, and Marketing leadership to define the data strategy and institutionalize a culture of rigorous, data-informed decision-making 

What You’ll Do

• Own end-to-end site analytics and performance trends, including funnel health, conversion metrics, and behavioral analysis across all key customer and supplier journeys 
• Design and execute advanced statistical models and analyses to deeply understand user behavior, identify key drivers of growth, and forecast business metrics 
• Oversee and interpret A/B/n test results from experimentation platforms (like Eppo), providing definitive, statistically sound guidance on design, content, and feature decisions 
• Lead executive-level metric and trend reviews, translating complex data science and analytical findings into clear, actionable business strategies for the broader Product & Technology leadership team 
• Lead and develop a team of Analysts and Data Scientists, setting the strategic roadmap for data insights, model deployment, and experimentation practices across the organization 
• Experience leading a team responsible for establishing and maintaining data governance frameworks for web analytics and behavioral data, ensuring high fidelity, integrity, and compliance across all instrumentation (FullStory, Amplitude, etc.)&a