Working Student - Customer Support & AI Tools

Confirmed live in the last 24 hours

Zattoo

Berlin, Berlin, Germany

Remote

Posted March 13, 2026

Job Description

YOUR FUTURE, ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.

THE ROLE

Zattoo is the leading player in the TV-as-a-Service space in Europe serving several million TV users and dozens of B2B customers, helping them watch what they want, where they want, when they want. As our user and subscriber base is constantly growing we are searching for a highly motivated Customer Service Specialist who is passionate about helping customers and excited about how new technologies and AI can improve the way we support our users. You will be part of a skilled Customer Service team and play an important role in responding to user inquiries while also contributing to the evolution of our support operations through modern tools, automation and AI-driven solutions.

CONSUMER TEAM @ZATTOO

Customer Service is part of the Consumer Team at Zattoo. The Consumer Team focuses on shaping the overall experience of our users across the entire customer journey - from discovering Zattoo to using and enjoying our product every day.

The team combines expertise from areas such as Product, Marketing, Data and Customer Service to better understand user needs, identify opportunities for improvement and continuously enhance the Zattoo experience. By leveraging customer insights, data and modern technologies, the Consumer Team plays a key role in ensuring that our product remains intuitive, reliable and truly customer-focused for millions of users.

Customer feedback and real user interactions are at the heart of this work, making Customer Service an important bridge between our users and internal teams.

WHAT YOU’LL DO

Support our Customer Service team in delivering excellent support to our Zattoo users while helping us evolve our service operations with modern AI and automation tools.

Customer Support

Respond to inbound customer inquiries using our customer service tools (email and chat) and process subscription refunds when required
Answer questions and comments on our social media channels and through the app stores
Identify trends in recurring customer inquiries and proactively suggest improvements for our service and product
Escalate issues reported by Zattoo users internally and help detect patterns across support cases

Customer Service Tools & CRM

Maintain and update data in our customer service tools and CRM systems
Support the administration and optimization of customer support tools and workflows
Help evaluate and implement new features within our support platforms

AI & Automation in Customer Support

- Support the development and improvement of AI-driven customer support solutions (e.g. chatbots, AI assistants, agentic AI workflows)
- Help test, train and optimize AI systems used in customer service
- Identify opportunities where automation or AI could improve support processes while maintaining a high-quality, human-centered customer experience

WHAT YOU’LL BRING

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