Job Title: Change Delivery Manager

Location: IND Bengaluru

Department: Technology and Product Enablement  ( International health Delivery Services)

Reports to: Epic Delivery Owner / Programme Manager

Band: Band 3

Type: Full-time, Permanent

About the Role

Cigna Healthcare is searching for a proactive and detail-oriented Change Delivery Manager who will play a pivotal role in driving successful business change initiatives across our global operations. This position is ideally suited to candidates aiming to develop their career into senior delivery leadership positions, such as Epic Delivery Owner. The incumbent will be integral to the effective delivery of change, with a particular emphasis on business readiness and engaging stakeholders throughout the process.

The Change Delivery Manager will collaborate closely with Product Owners, Scrum Masters, Agile teams, and Change Readiness functions to oversee and manage the non-technical elements of change delivery. The role involves ensuring that business functions are fully prepared to adopt and embed change, while also guaranteeing that delivery is completed within agreed timelines, scope, and quality standards.

Key Responsibilities

• Support Change Delivery: Coordinate the delivery of features and smaller-scale epics within a single Agile Release Train (ART), ensuring that all activities are aligned with business objectives and readiness plans.
• Business Readiness: Lead or assist in readiness activities such as conducting business impact assessments, developing training plans, managing communications, coordinating User Acceptance Testing (UAT), and overseeing business checkouts.
• Delivery Coordination: Work collaboratively with Agile teams and stakeholders to monitor progress, manage risks and issues, and ensure the timely delivery of change.
• Stakeholder Engagement: Serve as a key point of contact for business stakeholders, ensuring clear and consistent communication regarding delivery status, risks, and dependencies.
• UAT & Release Planning: Support the planning and execution of User Acceptance Testing, including aligning test scripts, coordinating resources, and reporting outcomes.
• Change Impact Analysis: Document operational design decisions, identify necessary business process changes, and assess the impact of these changes on end users.
• Governance & Reporting: Maintain delivery artefacts such as RAID logs, readiness checklists, and status reports. Contribute to governance forums as required.
• Continuous Improvement: Identify opportunities to enhance delivery processes and support the adoption of Agile and Lean practices within the organisation.

Skills & Experience

Essential:

• 3–5 years of experience in project or change delivery, preferably in a regulated or complex environment.
• Strong understanding of Agile delivery models, including SAFe, Scrum, and Kanban.
• Experience in coordinating cross-functional teams and managing delivery timelines.
• Excellent communication and stakeholder management skills.
• Strong organisational and time management abilities.
• Experience supporting UAT, training, and business readiness activities.

Desirable:

• Experience in the health insurance or financial services sector.
• Familiarity with Lean Portfolio Management and Agile Release Trains.
• Exposure to Epic or Feature-level delivery in a scaled Agile environment.
• Knowledge of tools such as Jira, Confluence, and Microsoft Project.

Key Attributes

• Proactive and delivery-focused mindset.
• Comfortable working in a fast-paced, global environment.
• Strong attention to detail and ability to handle multiple priorities simultaneously.
• Collaborative and team-oriented approach.
• Passion for continuous improvement and learning.

Career Path

This role serves as a stepping stone to more senior delivery positions, such as Epic Delivery Owner or Programme Manager. It provides valuable exposure to strategic initiatives and enterprise-level change, offering significant opportunities for career advancement within the organisation.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.