Director, Partner Program Infrastructure, Commercial Line of Business

THE ROLE

We are seeking a senior leader to own the operational foundation of Everpure’s global partner program. As Director, Global Partner Program Infrastructure, you will be responsible for translating partner program strategy into a scalable, enterprise-ready operating model that works consistently across systems, processes, and functions.

This role is the critical bridge between program strategy and partner experience. While the Partner Program Strategy team defines the vision, tiering, and economic model, this role ensures those designs are fully operationalized, consistently executed, and scalable globally.

You will work across Channel Operations, Partner Experience, Partner Enablement, Marketing, Finance, IT, and the Global Partner Organization (GPO) to align execution, drive readiness, and ensure program integrity. You will serve as the single accountable owner for execution health, ensuring that all program elements are implemented correctly and operate as intended.

This is not a program management role. This is enterprise operating model leadership, responsible for ensuring the partner program works at scale.

WHAT YOU'LL DO

• Own End-to-End Program Operationalization
• Translate partner program strategy into executable, cross-functional implementation plans
• Ensure all program elements (tiers, incentives, competencies, lifecycle rules) are fully operationalized across systems, tools, and processes
• Serve as the single accountable owner for program execution health and readiness
• Provide clear, concise updates to leadership on progress, risks, and required decisions
• Ensure all program details are clearly documented and accessible internally and externally
• Drive Cross-Functional Alignment and Execution
• Align Channel Ops, Partner Experience, Partner Enablement, Marketing, Finance, IT, and GPO around a unified execution plan
• Drive prioritization across competing roadmaps to ensure program delivery
• Establish clear ownership and accountability across all functions involved in execution
• Identify and resolve structural gaps that impact program delivery
• Ensure System and Operational Readiness
• Partner with operations and systems teams to ensure program design is accurately reflected in tools, processes, and workflows
• Validate readiness across systems, documentation, enablement, and communications prior to launch
• Ensure consistency and accuracy of program implementation across all platforms
• Drive simplification and clarity in how program elements are executed
• Standardize Execution Across Routes-to-Market
• Ensure consistent operationalization of program strategy across Reseller, Distribution, and MSP segments
• Partner with segment strategy leaders to align requirements while maintaining a unified execution model
• Eliminate ambiguity between strategy ownership and execution accountability
• Ensure governance, processes, and program rules are consistently applied across all partner types
• Build Execution Visibility and Accountability
• Develop executive-level dashboards and reporting on program execution, risks, and performance
• Track key metrics related to execution readiness, governance compliance, and operational health
• Enable faster decision-making through clear, data-driven insightS

• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• Significant experience in partner programs, channel operations, or go-to-market strategy within a t