Coordonnateur(trice) des soins aux patients – poste volant (contrat de 12 mois) / Floater, Patient Care Coordinator (12-Month Contract)

Confirmed live in the last 24 hours

McKesson

Saint-Laurent, QC, CAN - 4705 Dobrin Street (MC41)

On-site

Posted April 6, 2026

Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Sommaire du poste

Le poste de Coordonnateur(trice) des soins aux patients – Flotteur(se) joue un rôle essentiel dans le soutien des traitements par perfusion et injection offerts aux patients au sein des cliniques INVIVA de McKesson.

À titre de coordonnateur(trice), vous serez le lien clé entre les patients, les professionnels de la santé et les équipes internes.

Ce poste convient parfaitement à une personne qui s’épanouit dans un environnement dynamique, qui valorise la rigueur et qui aime collaborer afin d’avoir un impact concret sur les soins aux patients.

Responsabilités principales

Traiter les références de patients et planifier les rendez-vous dans les meilleurs délais.
Confirmer la disponibilité des infirmier(ère)s ainsi que la livraison des médicaments par la pharmacie.
Veiller à ce que toutes les thérapies médicales soient planifiées conformément aux ententes de niveau de service (SLA).
Communiquer avec les patients afin de confirmer les rendez-vous et leur fournir des instructions claires.
Envoyer des courriels de bienvenue et assurer une communication de qualité tout au long du parcours de soins.
Gérer les appels entrants et sortants ainsi que les courriels en respectant les indicateurs de performance (KPI).
Maintenir des dossiers exacts et à jour dans les systèmes de planification.
Soutenir les activités de reprogrammation et effectuer les suivis en cas d’absences aux rendez-vous.
Collaborer étroitement avec les médecins, infirmier(ère)s, équipes de pharmacie et coordonnateur(trice)s de programme.
Aider à s’assurer que les cliniques disposent des ressources et fournitures nécessaires pour chaque traitement.

Qualifications minimales

Diplôme d’études postsecondaires en service à la clientèle ou en administration.
Minimum de 2 ans d’expérience en service à la clientèle dans un centre d’appels ou dans un rôle administratif.
Le bilinguisme (anglais/français) est requis. Les candidat(e)s doivent être capables de parler le français couramment.

Compétences clés

Expérience antérieure en coordination de services clients/patients (un atout majeur).
Excellentes compétences organisationnelles et capacité à gérer plusieurs priorités avec souci du détail.
Solides aptitudes en communication et en relations interpersonnelles.
Capacité à évoluer dans un environnement à volume élevé et à rythme rapide.
À l’aise avec la technologie, incluant la suite MS Office et les systèmes de planification.
Expérience dans le secteur de la santé, l’administration médicale ou en milieu clinique (préférée).

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Job Summary

The Floater, Patient Care Coordinator, will play a vital role in supporting infusion and injection treatments for patients across McKesson’s INVIVA clinics.

As the Coordinator, you’ll be the key link between patients, healthcare professionals, and internal teams.

This position is perfect for someone who thrives in a fast-paced environment, values precision, and enjoys working collaboratively to make a real difference in patient care.

Specific Responsibilities

Process patient referrals and schedule appointments promptly.
Confirm nurse availability and pharmacy delivery for treatments.
Ensure all medical therapies are scheduled according to service level agreements (SLAs).
Contact patients to confirm appointments and provide clear instructions.
Send welcome emails and maintain excellent communication throughout their care journey.
Manage inbound/outbound calls and emails within KPI standards.
Maintain accurate documentation in scheduling systems.
Support rescheduling and handle no-show follow-ups.
Work closely with physicians, nurses, pharmacy teams, and program coordinators.
Assist in ensuring clinics have the right resources and supplies for every treatment.

Minimum Qualifications

Post-secondary diploma / degree in customer service or administration.
Minimum of 2 years’ experience providing customer support in a call center or administrative capacity.
Bilingualism in English and French is required. Candidates must be able to speak French fluently.

Key Competencies

Prior experience in coordinating client/patient services is a strong asset.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal abilities.
Ability to thrive in a high-volume, fast-paced environment.
Tech-savvy with proficiency in MS Office and scheduling systems.
Experience in healthcare, medical administration, or clinic settings preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$47,600 - $79,300

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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