Technical Account Manager (Marketing)

Confirmed live in the last 24 hours

Playlist (Mindbody / ClassPass parent co)

United States

On-site

Posted April 6, 2026

Job Description

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Technical Account Manager

At Playlist, we're reimagining how technology connects businesses and customers. As a Technical Account Manager, you'll be the critical bridge between our innovative marketing solutions and the success of our strategic partners.

The Role You'll Play:

Drive comprehensive technical onboarding for strategic customers, ensuring seamless integration of our marketing platform solutions
Orchestrate transformative onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing cutting-edge marketing workflows
Develop and maintain deep technical expertise in our Marketing product suite, translating complex capabilities into clear, actionable business value
Proactively lead technical troubleshooting, identifying and resolving potential challenges before they impact customer experience
Collaborate cross-functionally with product, engineering, and sales teams to develop innovative customer success strategies
Design and deliver technical training materials that empower customers to maximize platform potential
Manage a portfolio of strategic accounts as the primary technical point of contact and trusted advisor
Generate actionable insights from customer interactions to inform product development and strategic initiatives

Experience You Bring:

3+ years of experience in technical marketing product management, account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
Proven track record of managing complex strategic customer relationships and driving technical implementations
Strong technical acumen with ability to quickly understand and articulate complex software solutions
Exceptional communication skills that bridge technical concepts across diverse audiences
Experience with API integrations, software configuration, and technical problem-solving
Demonstrated success in fast-paced, collaborative environments
Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Playlist is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and perspectives.

If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your per

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