Customer Success Manager - AI Forward

About the Role

We are building an AI-first customer experience organization. This Customer Success Manager role is for operators who have already used AI in real business workflows to improve customer outcomes — not just to draft emails or summarize notes.

You will own a portfolio of multifamily SaaS customers and act as a consultative partner, using data, analytics, and applied AI techniques to drive retention, adoption, and measurable business impact for our clients.

This is a hands-on role for CSMs who blend relationship management with analytical rigor and modern AI-driven workflows.

 

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What You’ll Do

• Own and grow a book of multifamily SaaS customers with responsibility for:
  

  • Retention
    

  • Adoption
    

  • Product value realization
    
    

• Use AI tools and workflows to:
  

  • Analyze customer health, usage, and risk patterns
    

  • Surface expansion and churn risk signals
    

  • Automate reporting, insights, and executive-ready customer narratives
    
    

• Develop AI-powered customer insights:
  

  • Create health dashboards
    

  • Summarize behavioral trends
    

  • Build renewal risk narratives backed by data
    
    

• Act as a consultative p