Customer Onboarding Manager - DACH

Confirmed live in the last 24 hours

Pleo

Berlin, Madrid, Lisbon

Hybrid

Posted February 26, 2026

Job Description

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role

We're looking for a German-speaking Onboarding Manager to join our CX Onboarding Team at Pleo. In this role, you will be responsible for overseeing the Onboarding process, performing onboarding, collaborating with customers and internal teams to ensure a seamless onboarding experience. Your role will involve understanding customer requirements, configuring the software, providing technical support, and managing the project from start to finish, and work with an objective to make the customer successful and reference-able. You will also be part of a project that looks at scaling Onboarding and making it more self-serve. If you're excited about time to value, making customers successful from the start and continuously improving processes, then this is the opportunity for you!

Who you’ll be working with and reporting to

You’ll report to our Manager of CX Onboarding and work closely with teams in Sales, Adoption and Account Management. Our team of 8 is highly collaborative and dedicated to delivering the best start to Pleo possible for our customers. You’ll also have the chance to partner with teams across Product to ensure long-term scalability of our Onboarding process.

What you’ll be doing

As an Onboarding Manager, you will:

Identify customer objectives, priorities, policies, systems, and rollout plans
Align on project timeline, scope, resources, and integration requirements
Configure Pleo for users, including activation, limits, cards, integration, and compliance
Integrate Pleo with the customer's accounting system, export expenses, and help test
Provide consulting, share best practices, conduct training and help drive user adoption
Assist in preparing data, communication, policies, and guides
Maintain strong relationships, gather feedback and CSAT scores
Assist in capturing testimonials or references
Provide feedback and insights to product, development, and marketing teams
Collaborate with stakeholders, share updates, address risks
Ensure onboarding timeline and customer satisfaction
Collaborate with our Product teams and gather feedback from self-serve customers to enhance our product-led onboarding journey
Contribute to team projects and process improvements

What you bring

You’ll thrive in this role if you have:

Strong understanding of Pleo, B2B SaaS products, relevant technologies including configuration, integrations, and troubleshooting
Good knowledge of accounting principles, financial workflows, and tax codes
Excellent and successful customer facing experience
Genuine curiosity for understanding and fulfilment of customer needs
Strong and proven commitment to customer satisfaction and building relationships
Excellent planning, prioritisation, and risk management abilities for simultaneous onboarding projects
Strong problem-solving skills, with attention to detail
Effective collaboration with cross-functional teams to drive success
Willingn