Event Services Specialist, AMER

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We're seeking an experienced Event Services Specialist to join our Global Events Services Program. In this pivotal role, you'll serve as a primary liaison for our meeting and event program, ensuring exceptional service delivery while supporting our best-in-class meeting and events organization. This customer-facing position requires strong communication skills and the ability to build positive relationships with clients and stakeholders while maintaining operational excellence through the implementation of global program standards. As an ideal candidate, you thrive in a fast-paced and constantly evolving environment, bringing a highly consultative and collaborative approach with the ability to manage multiple priorities independently. You'll have the opportunity to shape the future of our global events program while working with diverse stakeholders in a dynamic environment.

What your day-to-day will look like:

• Drive service excellence as a program ambassador for Global Meeting & Events
• Evaluate and assign event requests based on complexity and required support levels
• Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
• Guide customers through processes while aligning expectations with service capabilities
• Collaborate with internal and external teams to resolve inquiries within established SLAs
• Maintain and update customer-facing resources and documentation as necessary
• Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
• Support Event Services Program Manager with administrative duties and team audits.

Required Qualifications:

• 4+ years of corporate meeting & events industry experience with international meeting and event management expertise
• 4+ years of customer service experience
• Experience in event intake, venue sourcing, and/or meeting planning
• Proficiency with event management technologies and Microsoft Office Suite
• Experience working with third-party vendors and direct client interaction
• Exceptional organizational and prioritization abilities with outstanding communication and interpersonal skills
• Demonstrated problem-solving capabilities and ability to thrive in a fast-paced, dynamic environment while demonstrating agility in addressing shifting business needs.

Preferred Qualifications:

• Experience with Strategic Meeting Management (SMM) programs
• CMP certification or equivalent industry credentials
• Knowledge of comprehensive meetings and events program delivery with operational excellence focus
• Strong consultative approach and collaborative mindset
• Ability to work independently while maintaining strong relationships
• Adaptability to evolving business needs with passion for building and nurturing client relationships
• Experience in tailoring solutions to diverse customer needs,

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.