Team Lead, Enterprise Customer Success
Confirmed live in the last 24 hours
Eve
Job Description
About Eve
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.
What You'll Do:
- Lead and Develop a High-Performing Enterprise Team: Manage and coach 5-6 Enterprise CSMs who each carry 20-25 accounts, providing regular coaching, pipeline reviews, and career development to elevate individual and team performance.
- Carry a Strategic Book of Business: Own 5-10 of Eve’s most strategic customer relationships as a player-coach, modeling the standard for enterprise engagement and maintaining deep relationships with senior law firm stakeholders.
- Own Enterprise Methodology Execution: Ensure your team delivers a structured, repeatable engagement model that drives measurable adoption and value realization across enterprise accounts.
- Orchestrate Cross-Functional Delivery: Coordinate Enterprise CSMs, AI Outcome Managers, and Integration Engineers on complex deployments and new product launches to deliver high-quality outcomes on time.
- Protect the Balance Between Delivery and Strategy: Ensure implementation and onboarding work does not crowd out proactive relationship management and expansion activity. You own the prioritization framework that keeps both moving forward.
- Drive Enterprise Renewals: Own the renewal strategy for your segment using a 12-month motion that includes QBRs, executive business reviews, stakeholder mapping, and ROI documentation to protect and grow enterprise ARR.
- Identify and Execute Expansion: Surface and drive expansion opportunities including deeper adoption across practice areas and attach rates on add-on products, generating qualified pipeline and partnering with Sales on commercial motions.
- Build Scalable Processes: Develop repeatable frameworks for enterprise onboarding, health monitoring, and risk intervention that your team can execute consistently as the segment grows.
What We're Looking For:
- Enterprise Team Leadership: Proven ability to hire, coach, and retain a team of senior individual contributors who manage complex, high-value customer relationships.
- Delivery-Oriented Mindset: You understand that enterprise customer success is equal parts strategy and execution. You’ve built or run motions where your team owned the full customer journey from implementation through long-term value realization.
- Strategic Account Management: Deep experience managing six- and seven-figure accounts with long sales cycles, multiple stakeholders, and outcomes that require organizational change management.
- Cross-Functional Coordination:&
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