Compliance Operations Manager

We are looking for an outstanding compliance professional to join our fast-growing team as the Compliance Operations Manager. This role, reporting to the Customer Operations Director, will be responsible for overseeing Compliance operations for the function. 

We are looking for a highly motivated, adaptable, and collaborative professional who can handle ambiguity and enjoys building. As the Compliance Operations Manager you will be responsible for managing the Financial Intelligence Unit, Enhanced Due Diligence, and Periodic Review processes ensuring regulatory adherence and enabling efficiency and operational excellence. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an innovative compliance team in the cryptocurrency space, this is the perfect opportunity for you!

Role:

The Manager will oversee the implementation of effective compliance operations strategies, streamline operational processes, and maintain the highest standards of integrity while managing risk in a fast-evolving regulatory environment for cryptocurrency and blockchain technology.

WHAT YOU WILL DO:

• Oversee the day-to-day execution of FIU, EDD, Periodic Review, Transaction Monitoring, and Screening processes, ensuring full adherence to regulatory expectations and alignment with industry best practices.
• In partnership with Compliance, Legal, and Product colleagues, scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• Maintain key performance indicators (KPIs) to measure the effectiveness of compliance operations, including alert volumes, false positive rates, and investigation times. Utilize an in-depth understanding of metrics, reporting, and capacity planning to make informed, data-driven decisions.
• Develop and deliver dashboards and reports to senior management, regulators, and other stakeholders.
• Build and manage a global team of compliance professionals responsible for investigations, regulatory reporting, and supporting other ad-hoc strategic compliance initiatives.
• Work closely across the Compliance team with MLROs and the Head of Financial Crimes Compliance, as well as cross-functionally with Product, Engineering, Data, Legal, and others.
• Leverage technology to automate workflows, implement operational efficiencies, and enhance operational scalability as the business grows.
• Provide training, mentorship, and career development opportunities for team members.
• Foster a culture of compliance awareness, efficiency, and collaboration.
• Act as a key liaison with regulators, auditors, and external advisors on transaction monitoring and sanctions compliance.

WHAT YOU WILL NEED:

• Proven track record of building and managing teams in a high-volume, SLA-driven operations environment, with direct accountability for headcount, performance, and output quality. Experience in a regulated financial services or fintech environment is required.
• Familiarity with AML/CFT concepts including FIU, EDD, Transaction Monitoring, and Screening, sufficient to manage teams delivering them and partner effectively with Compliance leadership.
• Demonstrated ownership of operational KPIs including alert volumes, false positive rates, and investigation times, using data and capacity planning to drive decisions.
• Experience working to drive programmatic and operational efficiencies using automation and technology in a fast-paced, tech-driven environment.
• Exceptional communication skills for engaging with regulators, leadership, and cross-functional teams.
• Comfort working in a global environment across time zones.
• Ability to balance regulatory compliance with business growth and innovation.

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you