Manager, Order to Cash

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The OTC Manager, Studios will focus on Billing & Cash Applications in a high transactional volume, positive team-oriented environment, with multiple transactions ensuring compliance with Accounting procedures and policies. This role will have managerial responsibilities over a direct team performing tasks including but not limited to: billing, dispute management, order management, cash receipts and application and work closely with OTC Management & business stakeholders

Additionally, the role should understand the financial systems that support Billing, Collections and Cash contribute to the design and testing of systems and processes enhancements and performance. This position will need to have excellent communications skills, working closely with each area of the order to cash team, along with internal stakeholders and the customers.

This position requires excellent communications skills and ability to collaborate with internal functions like RTR as a part of month-end close, PTP for refunds, along with internal stakeholders and the customers. The position will play a critical role in fostering an environment that upholds and reflects the Warner Bros Discovery brand.

Your Role Accountabilities:

• Oversee weekly/monthly billing and cash apps activities including timeliness of billing resolution and accurate and 100% cash application during Month ends

• Provide managerial support to team in resolving disputes related to billing delays with customers and internal stakeholders 

• Conduct AR reviews, UAC reports and provide updates to management on Account Receivable

• Provide and manage related AR reporting for KPIs and other performance metrics 

• Manage internal and external relationships with key clients  

• Collaborate with internal & external teams to organize and monitor the use of resources required to provide high quality and cost-effective OTC service delivery 

• Manage special projects and analysis as required to meet responsibilities and objectives of the business 

• Lead a team of talented resolvers and analysts through recruitment, training, coaching, and self-empowerment 

• Maintain documentation for compliance reporting and audits 

Manage daily deliverables by analyzing billing documents, resolving variances with tax, and maintain necessary backup documentation for compliance reporting and SOX audits. Support collections process help meet or exceed established monthly and yearly collection goals through timely invoice generation, credit memo management, cash posting and reconciliation. Communicate and coordinate with internal teams such as sales. Provide updates to senior leadership as needed.

Build effective global working relationships with internal and external clients, including BPOs.

Identify and facilitate improvements in the A/R processes through technology or procedural improvements.

Qualifications & Experiences:

• Commerce Graduate or MBA or CA Inter with 10+ years of O2C experience with experience of Cash Applications for APAC / Europe customers for SSC/BPO. 

• Experience in S4, Peoplesoft Financials and SAP is preferred. 

• Experience in the Media Industry and/or Media Sales is preferred. 

• A working knowledge of Microsoft Office products (Outlook, Word, PowerPoint) 

• Should have a complete understanding of the OTC process.  

• Strong listening, verbal and written communication skills 

• Ability to work independently, creatively and efficiently. 

• Proven track record in meeting deadlines 

• Open to UK and US Shift time zones 

• Fluent in English mandatory 

Not Required but preferred experience:

• Experience in the Media Industry and/or Media Sales is preferred

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.