Senior Manager, Partner Programs (Bangkok-based)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The Partner Programs team empowers accommodation partners to accelerate their business growth and profitability through innovative programs that boost market exposure, optimize pricing, and streamline financial management. We diagnose market needs, design and launch scalable solutions, and continuously optimize our portfolio to maximize value for both partners and Agoda.

Our Vision:

Empower partners to grow their business and enhance Agoda’s profitability through the right Partner Programs portfolio.

The Opportunity:

As a Senior Manager, you will play a pivotal role in shaping, launching, and scaling high-impact programs across global markets. You’ll own the end-to-end lifecycle—from identifying new opportunities and designing efficient processes, to driving product milestones, scaling solutions, and optimizing the overall portfolio. This is a highly strategic, cross-functional role with significant business ownership and visibility.

What You’ll Do:

Initiate and Incubate Programs:

• Identify unmet partner needs through market research, competitor benchmarking, and stakeholder feedback
• Build business cases and pitch high-level program designs to leadership
• Incubate MVPs with Supply Products, iterate, and pilot in key markets

Design Efficient Processes:

• Develop and refine activation, escalation, and deactivation processes in collaboration with Supply Operations and other teams
• Establish and monitor SLAs to ensure efficiency and ROI
• Drive continuous process improvement

Drive Product Milestones:

• Partner with Product to define features, prioritize based on impact, and align on delivery milestones
• Propose interim solutions when needed, and advocate for long-term product investments

Scale Programs Globally:

• Develop KPIs and success metrics for each program
• Ensure readiness for market launches, including compliance and training
• Support local teams to drive adoption and monitor performance

Strategize and Optimize Po