Salesforce Technical Solution Architect

Position Summary 

The Salesforce Technical Solution Architect will serve as the technical leader for the design, development, and implementation of Salesforce landscape solutions across the organization. Reporting to the Head of CRM, this role will translate business needs into scalable and sustainable technical architectures. The ideal candidate possesses deep Salesforce expertise, strong problem-solving skills, and a track record of delivering enterprise-level CRM solutions.

This role can be located in St. Louis, MO or Chicago, IL 3 days/week onsite.

 

Primary Responsibilities

• Lead the end-to-end design of Salesforce implementations, including data models, integrations, and custom applications while aligning to evolving business needs.
• Establish and enforce design standards, best practices, and development guidelines across CRM projects to ensure high-quality and efficient execution.
• Collaborate with business stakeholders, program management and development teams to define project requirements and technical specifications.
• Lead and manage large, multidisciplinary programs that span beyond Salesforce, working with cross-functional teams to drive business transformation.
• Estimate the level of effort to implement a solution based on business and technical requirements.
• Ensure continuous platform scalability, security, and performance.
• Ensure that Salesforce and other applications meet security, compliance, and governance standards.
• Conduct design reviews and mentor Salesforce Administrators and Developers.
• Facilitate Salesforce DevOps and change management.
• Evaluate and recommend new CRM tooling, features, and apps.
• Troubleshoot and resolve high-level technical issues acting as a 3LS resource.
• Stay current on Salesforce ecosystem advancements and industry key practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of hands-on Salesforce experience, including automation, architecture, solution design and program management.
• Salesforce certifications such as; B2C Solution Architect, B2B Solution Architect, Identify & Access Management Architect, Sharing & Visibility Architect, Data Architect, Integration Architect, Application Architect, or System Architect (preferred).
• Strong expertise in Salesforce Financial Services Cloud, Sales Cloud, Service Cloud and Experience Cloud (preferred).
• Experience with Flow, OmniStudio, Apex, Lightning Web Components, Visualforce, and APIs.