Vice President, Customer Success

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans. 

• 401(k) plan that matches 100% up to 4%, with immediate vesting

• Professional Development Reimbursement of $2,500 each year

• 11 Holidays + Paid Time Off Accrual + Rollover Plan 

• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• $500 stipend for remote office setup in first year + $400 each following year

• Internet reimbursement up to $75 per month

• Gym membership reimbursement up to $50 per month

• Company paid Wellable subscription

Join Vultr

Vultr is seeking a highly skilled and experienced Vice President of Customer Success to lead a global team encompassing Customer Success Management (CSM), Technical Account Management (TAM), and Service Delivery, ensuring world-class experiences that accelerate adoption, retention, expansion, and advocacy. The ideal candidate is a proven customer-facing leader responsible for driving exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio. This is a highly visible role in a high-growth technology company, which will require a deep understanding of infrastructure-as-a-service, cloud computing, and enterprise service delivery models, along with the ability to translate technical performance into measurable customer value. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

Strategic Leadership

• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.

• Partner cross-functionally with Sales, Product, Engineering, and Operations to ensure customer feedback drives roadmap and quality improvements.

• Establish a scalable Customer Success operating model that supports enterprise, mid-market, and SMB customers.

Customer Success & Retention

• Lead Customer Success Managers to proactively manage relationships, adoption, and Net Revenue Retention (NRR).

• Develop frameworks for onboarding, adoption, health scoring, renewal, and expansion.

• Champion customer advocacy programs, referenceability, and voice-of-the-customer initiatives.

Technical Account Management

• Oversee TAMs providing proactive technical guidance, performance optimization, and architecture support.

• Drive service-level excellence across compute, storage, networking, and GPU-based infrastructure environments.

• Ensure tight alignment between TAMs, engineering, and support to accelerate resolution of complex issues.

Service Delivery

• Lead the end-to-end delivery of infrastructure in alignment with customer contracts, SLAs, and statements of work (SOWs).

• Ensure all service commitments — including performance, uptime, response, and delivery milestones — are consistently met or exceeded.

• Partner clos