Customer Project Manager, Customer Service Delivery - Dutch speaker

Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a Customer Project Manager (CPM) to lead the delivery of complex, customer‑facing managed service projects within a cloud and hosting environment. This role plays a critical part in ensuring customer success by combining strong project management discipline, industry knowledge, and clear communication.

The ideal candidate has hands‑on experience in the IT / cloud / hosting / data centre industry, enjoys working directly with customers, and thrives in a fast‑paced, delivery‑driven environment.

We encourage applications from candidates of all backgrounds and career paths who meet the core experience requirements.

What You’ll Do

Project Management & Delivery

• Lead multiple complex customer projects from initiation through completion, ensuring delivery on time and within agreed scope

• Build and maintain detailed project plans, including milestones, dependencies, resources, and risk mitigation strategies

• Track progress, manage changes, and take corrective action to ensure successful outcomes

Customer Engagement

• Act as the primary point of contact for customers throughout the project lifecycle

• Lead regular customer status meetings, providing clear updates and addressing risks or concerns

• Partner with customers to define requirements, priorities, and delivery outcomes

Technical & Industry Collaboration

• Work closely with internal technical teams to ensure solutions are delivered according to agreed designs

• Apply industry knowledge of cloud, hosting, networking, and virtualization to communicate effectively with technical and non‑technical stakeholders

• Translate technical concepts into clear, customer‑friendly language

Cross‑Functional Leadership

• Coordinate cross‑functional teams across engineering, operations, and service delivery

• Support effective collaboration, accountability, and information flow across stakeholders

Risk, Quality & Reporting

• Identify project risks early and implement mitigation plans

• Produce clear project reporting, including KPIs, milestones, and delivery status

• Maintain accurate project documentation, including plans, meeting notes, and change requests

Required Qualifications & Experience

Industry & Role Experience

• Experience managing projects within a relevant technical industry, such as:

  • Cloud services

  • Hosting / managed services

  • Data centres

  • IT infrastructure or telecommunications

• Proven experience in customer‑facing project delivery

• Working knowledge of cloud, hosting, networking, and/or virtualization environments

Core Skills

• Strong organisational and prioritisation skills, with the ability to manage multiple projects

• Excellent written and verbal communication skills

• Customer‑focused, detail‑oriented, and solutions‑driven mindset

• Comfortable working in a fast‑changing, operational environment

Language

• Fluent in Dutch and English (additional languages are an advantage)

Tools & Systems

• Proficiency with Microsoft Word, Excel, and PowerPoint

• Experience using project tracking or service tools (e.g. Smartsheet, Salesforce, ServiceNow, Siebel or similar)

Education

• Bachelor’s degree or equivalent professional experience in a technical or related field

Nice to Have

• Experience specifically aligned to Equinix products or similar providers

• Formal project management certification (e.g. PRINCE2, PMP, Agile)

• Experience working with global or enterprise customers

Why Join Us?

• Deliver complex, high‑visibility projects for global customers

• Develop your expertise across cloud, hosting, and managed services

• Work in a collaborative, inclusive environment where diverse perspectives are valued

 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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