Customer Experience Coordinator

Confirmed live in the last 24 hours

PatientPoint

Tampa, Florida, United States

Hybrid

Posted March 23, 2026

Job Description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary

The primary responsibility of the Customer Experience Coordinator is to drive closer relationships with our customers (physician practices, hospitals, and health systems). This key role will interact directly with our Provider Partners to ensure an excellent customer experience. The position will use their expertise of company products, services, and support resources to assist customers with inquiries, requests, or issues. You will represent the voice of the customer by understanding their needs and expectations.

What You Will Do

Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
Daily inbound/outbound customer interaction by phone/email
Role will be a hybrid of remote work from home and in the Tampa office
Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
Set and maintain realistic and attainable customer expectations
Ensure that service level standards are maintained and adhered to, based on the type of service/activity
Support internal platforms and customer relationship management tools for the best customer outcome
Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction
Maintain expert knowledge of PatientPoint products and services
Presents features, benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs
Maintain professional demeanor and continuously represent PatientPoint Brand in a positive manner