Senior Data Scientist (NLP & LLMs)

About the job

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Senior Data Scientist (NLP & LLMs), you will combine strong hands-on machine learning, extensive NLP expertise, and sharp product thinking to build the next generation of Gong AI. You’ll work with real customer interaction data, applying core NLP principles and a deep understanding of LLMs to design and run large-scale experiments. You’ll partner closely with Product and Engineering to turn cutting-edge NLP solutions and LLM capabilities into impactful features that our customers love.

You’ll collaborate with a team of exceptional data scientists, data analysts, and prompt engineers, and you’ll be a key driver in shaping how Gong uses LLMs, NLP practices, and data to power our product.

You’ll Own

 

• The AI Product Lifecycle: Driving the roadmap from ideation to deployment, including defining success metrics and assessing technical feasibility for complex ML problems.
• Agentic Systems: Architecting the dynamic reasoning chains, tool-use logic, and multi-step workflows that power the Gong AI Assistant, enabling it to navigate complex tasks with intelligence and autonomy.
• Conversational Intelligence Strategy: Deep-diving into millions of calls and emails to extract key insights, ensuring our models capture the true intent and nuance of unstructured human interactions at scale.
• Model & Pipeline Engineering: Building robust Python environments to collect proprietary datasets, training models from scratch or fine-tuning them, and integrating LLMs into sophisticated pipelines that serve our global customer base.
  
  

You’ll Solve

 

• Temporal Context & Deal Dynamics: Developing methods to track intent and extract key insights across continuous, multi-month sales cycles, connecting the dots between multiple conversations and interactions across an entire deal journey.
• Applied AI Research & Implementation: Applying a versatile toolkit that includes advanced RAG, unsupervised clustering, fine-tuning custom models, and designing agentic workflows to build high-impact features.
• Intelligent Sales Assistance: Architecting the Gong AI Assistant