Senior AI Engineer (Generative AI, LLM)

Confirmed live in the last 24 hours

OPSWAT

Ho Chi Minh City, Ho Chi Minh City, Vietnam

On-site

Posted January 16, 2026

Job Description

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is committed to harnessing the power of AI to drive meaningful advancements across all areas of our business. We are currently seeking a highly skilled Senior AI Engineer to lead and support the development of AI-driven projects, with a key focus on integrating our in-house AI Insights go-to-market platform with various enterprise systems.

In this role, you will work closely with the Digital Transformation Team, Customer Experience (CX) Team, and the Enterprise & Data Team to integrate AI capabilities across CRM and other critical business platforms. This is a unique opportunity to be at the forefront of AI innovation within a global cybersecurity company, delivering impactful solutions that improve efficiency, intelligence, and customer outcomes.

What You Will Do

Development of AI Insights - Go-To-Market Platform:
- Design, build, and evolve AI Insights, OPSWAT’s in-house, AI-powered go-to-market platform built on CRM and enterprise data.
- Architect and implement multi-agent AI systems that analyze GTM data to:
  - Identify customer buying intent, readiness, and deal momentum
  - Prioritize customer accounts and opportunities with clear, explainable reasoning
  - Detect pipeline risk, slippage, and growth opportunities across sales and marketing
- Develop and maintain data pipeline to transform raw CRM data into decision-ready signals, metrics and insights used by AI agents.
Development of Chatbot Platform:
- Design, build and maintain OPSWAT AI Assistant - our chatbot framework to build chatbot systems.
- Continuously improve Agentic RAG, MCP services and data pipeline for enterprise data systems.
- Fine-tune a custom LLM model with deep understanding of OPSWAT products and cybersecurity world.
- Fine-tune SLM model for intention classification, agentic tool calling, etc.
Research & Propose Innovative Solutions: exploring and implementing novel AI techniques and automation solutions.

What We Need From You

Bachelor's degree in Computer Science, Software Engineering, or a related field.
5+ years of experience in software engineering, with a focus on Generative AI, LLM, Machine Learning and web app development.
Experience in multi-agent orchestration framework (e.g. LangGraph, AutoGen, Agent Framework, ...).
Experience in RAG architectures and Vector databases (e.g. Azure AI Search, Pgvector, Weaviate, ...).
Experience in fine-tuning or instruction-tuning LLMs.
Solid understanding of software development methodologies (Agile, Scrum, etc.).
Good communication, collaboration, and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in one or more of the following programming languages: Python, React, Typescript.

It Would Be Nice if You Have

Certifications in AWS and Azure architecture.
Experience in backend-end development.
Experience in CI/CD pipelines and cloud production deployment (Azure, AWS or GCP).

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an e

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