IT Operations Automation Engineer

The Opportunity

Brightflag is looking for an IT Operations Automation Engineer to build automation, improve internal tooling, and provide hands-on infrastructure and endpoint support from our Dublin office.

Brightflag is integrating with Wolters Kluwer, which means the opportunity to shape how internal systems and operations work here is open. In the near term, you'll help move that integration forward. Longer term, the automation and tooling you build will set the standard.

You'll work across infrastructure, product support, and engineering teams to find operational pain points and build automation that eliminates repetitive work-- whether that means supporting enterprise IT and SaaS systems, streamlining product operations, or improving the engineering environment. What sets this role apart is caring about what's slowing people down, and having the engineering chops to build solutions that are well-architected, secure, and built to last.

What You Will Be Doing

• Provide hands-on endpoint and hardware support for onboarding/offboarding and office infrastructure in Dublin
• Work with endpoint provisioning, including MDM enrollment and Autopilot processes
• Build automations, internal tools, and workflows that reduce manual effort across infrastructure, product support, and engineering teams
• Wire internal systems together using APIs, scripting, and third-party services
• Find recurring pain points and build self-serve capabilities that reduce ticket volume and unblock teams
• Coordinate with parent company Workplace Technology on device management, identity, and infrastructure operations
• Maintain and improve operational documentation, processes, and knowledge base articles
• Support technical compliance processes and audits as needed
• Collaborate with Security and Information Security on best practice

 

Skills & Experience

To be successful in the role, you need:

• 5+ years experience in IT operations engineering, systems engineering, or infrastructure automation
• Strong scripting and automation skills (PowerShell, Bash, Python, or similar)
• Experience with cloud platforms (AWS, Azure) and hybrid identity environments (Active Directory, Entra ID, SSO)
• Experience supporting Mac and Windows environments
• Hands-on experience with M365 or Google Workspace
• Experience with SaaS systems, user management, and SSO
• Solid understanding of TCP/IP networking (routing, firewalls, VPNs)
• Ability to work independently, prioritize based on business impact, and keep stakeholders informed
• Strong communication skills and a genuine focus on end user experience

The following are a bonus!

• A general-purpose programming language (Java, Python, Go, or similar)
• SQL databases and RESTful APIs
• Version control (Git)
• MDM platforms (Intune, Addigy, JumpCloud, or similar)
• Experience building internal tools or no-code/low-code solutions
• Google Workspace/M365 migration experience
• Background in escalation engineering or application support
• ITIL, SOC2, ISO27001, or change management experience

 

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

• A huge opportunity to make a real impact, to shape what we do and where we are going.
• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
• Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
• A sound, helpful team, in a friendly, values-driven and inclusive environment.
• Competitive salary. 
• 25 days of holidays.
• Employer pension scheme.
• Comprehensive health insurance, life insurance and long term illness/income protection.
• Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. 
• The Tax-Saver or Cycle-to-Work Scheme.