Social Media Manager + Strategist

Confirmed live in the last 24 hours

Zipline

Compensation

$110,000 - 150,000

South San Francisco, California, USA

On-site

Posted March 26, 2026

Job Description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline’s communications team shapes and shares the company’s story and impact. We develop and implement strategies and tactics to educate our target audiences about Zipline, tell stories that raise awareness about what we’re doing and the impact that we’re having, increase acceptance of and excitement for our system, and cultivate ambassadors. We are passionate storytellers and make complex topics simple and understandable.

Zipline is in the middle of massively expanding in the U.S. and will be delivering food, medicine, retail items and more directly to people’s homes in many states over the next few years. We are seeking a Social Media Manager + Strategist for our social media channels to own day-to-day community engagement across Zipline’s social platforms and serve as the front line of our brand online.

This role is responsible for engaging audiences in real time, shaping conversation, building trust and brand love, and helping foster an informed, enthusiastic, and supportive community around Zipline’s mission, technology, and service. You must be a digital native, deeply plugged into culture, have strong creative instincts, be fast on your feet, have excellent judgment, and be highly attuned to tone, context, and risk. You’ll thrive in this role if you are calm under pressure, are sharp and witty with language, are a hard worker, run towards fires not away from them, and energized by engaging directly with people at scale.

Your work will strengthen our brand, engage our desired audience, and drive awareness of our mission and impact. It will play an instrumental role in buildings and defending our reputation, generating awareness and cultivating advocacy for Zipline’s work and operations. By doing that, you’ll help millions of people save time and get access to faster, more convenient and more affordable delivery that’s better for the environment. This is an in-person role based in South San Francisco, with up to 20% travel.

What You'll Do

Own day-to-day community management across Zipline’s global social platforms including Instagram, TikTok, X, YouTube, and emerging channels.
Engage with audiences in real time by responding to comments, DMs, mentions, and trends with speed, accuracy, and strong judgment.
Act as the voice of Zipline online, maintaining a consistent, human, and brand-aligned tone across platforms.
Monitor social conversations, sentiment, and emerging issues; flag risks and opportunities early.
Build a social/community engagement plan based on growth targets.
Track performance, engagement, sentiment and iterate quickly based on platform insights and audience response.
Lead the development and management of our cross channel posting