AI and Automation Lead (Remote)

 

Who You Are
You are a curious technologist with hands-on experience solving real-world business
problems with clean and scalable no-code, low-code, AI and automation solutions. You
are as comfortable meeting with department heads and frontline managers to
understand their pain points as you are creating agents, building workflows, and wiring
APIs together behind the scenes. You communicate clearly with both technical and non-
technical stakeholders, ask thoughtful questions, and translate vague ideas into
concrete requirements, prototypes, and production-ready solutions. You are excited to
work in a collaborative environment where you will own the technical delivery that brings
AI and automation to life across the business. You’re a self-directed learner, always
exploring the leading edge of what’s new and possible.

About The Role

As Myriad360’s internal AI & Automation lead, you will be the primary technical owner
and builder of AI and automation-powered solutions across the company, reporting
directly to the CIO of a mid-sized IT value-added reseller. You will partner closely with
leaders and department heads to identify high-impact opportunities, define
requirements, and deliver solutions that reduce friction, improve quality, and accelerate
operations across functions.
You will work within our Microsoft 365–centric environment and leverage our existing
platforms, including Microsoft Power Platform, ChatGPT Enterprise, and tools such as
StackAI and Zapier. You will design and implement GPTs, create skills, build agents,
develop copilots, and leverage multi-agent orchestration, integration your solutions with
our core systems. You’ll create and manage relationships with trusted third-party
partners to help you deliver against the company’s backlog of AI and automation
requests.
Must be based in the United States. Travel up to 10% may be required.

Other responsibilities include:

• Build and optimize retrieval-augmented generation (RAG) pipelines that securely leverage internal data, including data preparation, vectorization, retrieval design, and relevance tuning.
• Architect and implement Myriad360’s MCP service. Implement observability, monitoring, evaluation, and guardrails for AI agents and workflows, including logging, metrics, and feedback loops that support continuous improvement.
• Collaborate with third-party delivery partners and vendors to divide and conquer the AI/automation backlog, provide technical direction, and review solution designs for quality, security, and maintainability.
•  Lead and support user acceptance testing (UAT), gather feedback, refine solutions, and support rollout and adoption through documentation and light training.
•  Work closely with the CIO and project manager to provide technical input into the sizing, sequencing, and prioritization of automation and AI work.
• Complete ongoing security awareness training and comply with company policies in the requirements section.
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts.
• Other duties as assigned.

A Little About Us