Sr. Strategic Customer Success Partner I (Commercial)

About the Role

The Sr. Strategic Customer Success Partner I is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas.  The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives. 

What the Candidate Will Do

• Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity 

• Can work independently but will require some support from Leadership and peers  

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