Regional Operations Manager - DashMart

About the Team

DashMart is DoorDash’s in-house convenience and grocery operation, built to get customers the items they need—fast with high quality. DashMarts function as micro fulfillment centers that power on-demand delivery of snacks, groceries, household essentials, flowers and so much more through the DoorDash app. We showcase both national brands and local favorites as part of our selection across the country. 

As part of a DashMart team, our local operators keep operations running by managing inventory, launching new brands, preparing orders, implementing and testing technology, supporting quick handoffs to delivery partners and so much more. We are scaling our DashMarts, implementing technology to drive efficiency, introducing new brands and improving quality one day at a time - come join the fun! 

About the Role

We are looking for an experienced operator to lead our East region of our DashMart business, inclusive of major US cities like New York City, Washington DC, and so many more! In this role, you’ll be responsible for managing a subset of markets, owning and growing the P&L, leading a team directly and indirectly of both salaried and hourly employees and driving growth and quality improvements to how DashMarts operate day in and day out. You will work cross-functionally across local operators, finance, strategy & operations, supply, product and more to delight customers in local markets and drive results for the business. 

You’re excited about this opportunity because you will…

• Operate. Success comes from understanding our business inside & out. You will learn the fulfillment operations, identify areas for improvement, learn from the experts and experiment before scaling. Lead. Recruit, lead, develop and retain a team of 500+ operators (salaried & hourly).Manage. From fundamentals, you will own the financial vision for DashMart in your region. You will guide growth and directly manage the P&L across 30+ sites at any given time.
• Collaborate. You'll work with multiple teams including local operations, finance, people, product, design, and supply chain on a wide range of initiatives.
• Reimagine. You will challenge the status quo and refine how our daily operations work. You will drive warehouse improvements through process, technology and people development. 

We’re excited about you because…

• You’re an operator. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're as comfortable thinking long-term and inspiring a team. 
• You’re a leader. You can make room for others at the table. You are a culture carrier and the tone starts with you.
• You’re a collaborator. You are excited to work side by side hourly associates to finance business partners to technical teams.  
• You see the glass half full. You want to own the outcome and positively shape our most important metrics. You have a growth mindset and aren’t deterred by setbacks. You have experience leading projects, hitting goals, and succeeding in a team environment.
• You have 8+ years of professional experience. Retail, military, warehousing, fulfillment or logistics experience is highly preferred.  
• You have 4+ years of experience in people management. Exposure to managing both hourly & salaried teams is a plus! 
• You're open to travel. This role will require 30%+ travel time. Accessibility to a major airport is ideal.
• BA/BS degree required. 

 

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