Senior Project Manager- CX
Confirmed live in the last 24 hours
VML (Wunderman Thompson)
Compensation
$60,000 - $140,000/year
Job Description
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
VML is in search of a SENIOR PROJECT MANAGER – CX
What you’ll do:
• Contribute to the strategy, design and implementation of excellent customer experiences across
digital touchpoints, focusing on websites and content.
• Collaborate with cross-functional teams (product, engineering, design, content, marketing,
research) to ensure customer-centricity in product and channel initiatives.
• Develop and manage project plans and timelines, breaking down complex projects into manageable
tasks and deliverables.
• Track project progress, identify potential roadblocks, and implement solutions to ensure projects
stay on track and within budget.
• Facilitate communication and collaboration between stakeholders, providing regular updates and
reporting on project status.
• Ensure quality assurance throughout the product development and lifecycle process.
• Manage ceremonies, ensuring timely delivery of product functionality.
Who you are:
• Customer-focused: Passionate about creating positive customer experiences and understanding
customer needs.
• Strong communicator: Clearly communicate technical and non-technical information, customer
insights and design recommendat
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