Manager, Site Reliability Engineering

We are seeking a skilled Manager, Site Reliability Engineering to lead the reliability, availability, and operational excellence of Veracode’s production systems.This role focuses on defining and enforcing reliability standards, managing risk in production, and ensuring services meet agreed-upon service levels under real-world load and failure conditions.  

The ideal candidate has experience operating large-scale distributed systems in production, driving and implementing SLO-based reliability practices, and partnering with engineering, security, devops and product teams to improve the reliability of the system and developer velocity at the same time.  

Key Aspects of Role 

• Lead 9 member global Site Reliability Engineering Team
• Set objectives and key results, KPIs and manage team performance
• Act as the primary point of accountability for reliability concerns that span multiple teams, including DevOps, Security, Database, and Product Engineering, driving alignment and resolution.
• Manage team on-call schedule and act as point of escalation for alerts and production incidents
• Create tickets, groom backlog and prioritize work in sprints
• Utilize AWS services to design scalable cloud solutions that support critical systems.
• Partner with software engineering teams to ensure monitoring and alerting is in place, enabling consistent, scalable, and automated service delivery.
• Own the design and enforcement of the organization’s observability strategy, ensuring continuous improvements in reliability, standardization, and observability across the board.
• Drive alert hygiene, standardization, and reduction of alert fatigue across the organization. 
• Lead efforts to automate infrastructure deployment and management using Terraform, Kubernetes, and other cloud-native tools.
• Create automated incident response workflows to handle common infrastructure and application issues.
• Collaborate with security teams to ensure systems adhere to industry-standard security practices and policies.
• Document and train engineering teams on best practices in reliability, scalability, and operational excellence.
• Design, operate, and continuously improve on-call and incident response processes to ensure sustainability, appropriate escalation, and reduction of operational toil.
• Contribute to incident and process post-mortems.