Director, Agent Suite - Solutions Architect

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Agent Suite - Solutions Architect

About Mastercard Agent Suite

Mastercard Agent Suite is Mastercard's global product for building, testing, and deploying agentic AI in enterprise operations — pulling through Mastercard's payments expertise, proprietary technology, and insights directly into our clients' infrastructure. As agentic AI moves from experimentation to production, Mastercard occupies a unique position: the trust, the network, the insights, and the advisory depth to make this transition safe and consequential for the world's leading financial institutions. Agent Suite Solutions Enablement team is at the forefront of this effort. We are in the early stages of an Agent Suite Services capability that will define how agentic AI is deployed at enterprise scale. Those who join now are not inheriting a playbook — they are writing it, at a pivotal moment in the history of AI and commerce.


The Role

As Solutions Architect at Director level, you are Mastercard's most forward-deployed technical authority. You operate at the intersection of Mastercard's asset portfolio and the client's real infrastructure — not in theory, but in production. You design agentic systems that are robust, compliant, and built to strengthen over time. You make the promise of Agent Suite credible, buildable, and deliverable.

This is a player-coach role within a guild-model team. You carry your own engagements while contributing to the collective intelligence of Agent Suite Services — sharing signal from the field, building reusable patterns, and enabling a global community of colleagues to develop their own depth.

The Solutions Architect and the Technical Program Manager are designed to operate as complementary and inseparable partners. The SA owns technical integrity from discovery through validated proof of concept — defining the architecture, ensuring it meets Mastercard's standards, and validating that it performs in the client's environment. From POC sign-off through production deployment and handover, the Technical Program Manager assumes primary delivery accountability, with the SA remaining present as the standing technical authority. Together, they form the complete accountability model for every Agent Suite client engagement. Those who join at this stage will have a defining influence on the standards, culture, and direction of Agent Suite Services as it scales.

What You Will Do

Design and Support Deployment
•Design and support deployment agentic AI systems inside client infrastructure — cloud agnostic, data platform agnostic, LLM agnostic, and compliant with multiple regulatory environments — that pull through Mastercard assets and integrate with the client's broader agentic agenda
•Translate Mastercard's technology platforms, payments intelligence, and advisory capabilities into working architectures that a client CTO can trust and a client CFO can justify
•Own technical solutioning from discovery and architecture through validated proof of concept, working in close partnership with the Technical Program Manager who assumes primary delivery accountability from POC sign-off through production
•Build systems designed for robustness and resilience — with full auditability, appropriate guardrails, and clear visibility and observability throughout


What We Are Looking For

We Relentlessly Care About the What and About the How
•Mastercard's Decency Quotient is not a values statement — it is how we operate. We hire for IQ, EQ, and DQ in equal measure. In a cross-functional environment where common ground must be actively and continuously built, the professional who elevates those around them is the professional who belongs here: Decency Quotient
•You can design a robust agentic architecture and articulate its business impact to a C-suite — without losing either conversation: Technical depth with client fluency
•You make sound decisions with incomplete information, take ownership of outcomes, and adapt as circumstances evolve: Comfort with ambiguity
•The standards are high and the scope is broad. You pursue depth with genuine intellectual curiosity and apply rigorous judgment about where that depth is most needed: Curiosity and prioritization
•You invest in your teammates. You share what you learn. You measure your contribution by the strength of the team, not only by individual performance: Giver's mindset
•You understand that the strength of this team is inseparable from the diversity of thought, background, and experience each member brings. You contribute to a culture where different perspectives are actively sought, and where collective resilience matters as much as individual excellence: Cultural fit and team spirit

The Kind of Professional We Are Looking For

In Summary, we are looking for an individual who brings together technical excellence and genuine care for the people and organizations their work serves. Someone who views the regulatory and policy frameworks of our industry not as impediments to innovation, but as the very foundation that makes responsible innovation possible. Someone who understands that in an environment as dynamic and consequential as this one, integrity is not a constraint on performance — it is the definition of it.
Mastercard is a large, resilient, and highly interconnected global organization. The ability to navigate complexity, operate across organizational boundaries, and build alignment in motion is a core competency for this position — and a genuine source of professional satisfaction for those who embrace it.


Why Now

Mastercard Agent Suite launched in January 2026. Those who join in the early stages of Agent Suite Services will have a defining influence on the architectures, standards, and client relationships that shape its future. The weight of that responsibility is real. So is the scope of the opportunity.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.