Channel Sales Learning and Experience Designer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We're building something the industry hasn't seen before: a world-class Independent Consultant (IC) programme that drives economic empowerment for small businesses. This isn't just another partner enablement initiative—it's a premium, transformational programme that requires someone who can think differently about learning, engagement, and scale.

As our Learning & Experience Designer for Channel Sales, you'll architect the experiences that turn our Partners, Resellers, and Independent Consultants into trusted advisors for Square. You'll be the architect of a programme that sets a new standard—one that combines innovative learning design, strategic communications, and a relentless focus on outcomes.

This role is for someone who sees enablement as more than content delivery. You understand that great experiences drive behaviour change, and you know how to build systems that scale without losing their impact.

You Will

• Pioneer a transformational learning experience
  • Design and own the end-to-end enablement journey for our Channel Sales teams—from first touch to ongoing mastery
  • Build a premium programme that reflects the calibre of our IC initiative: structured, sophisticated, and measurably effective
  • Challenge conventional enablement approaches and introduce innovative formats that drive deeper understanding and faster action
  • Translate complex product, pricing, and go-to-market strategies into experiences that feel intuitive and empowering
  • Establish the frameworks, standards, and best practices that will define how we enable at scale
  • Partner closely with Marketing, Sales, and Partnerships to ensure our enablement strategy moves at the speed of our business
  • Use data, feedback, and experimentation to continuously raise the bar on effectiveness
    
    
  Reinvent how we communicate with our channels
  • Own the communications strategy for Channel Sales—bringing clarity, consistency, and purpose to every touchpoint
  • Design and orchestrate key moments including:
    • Product and feature launches that inspire action
    • Regular updates that inform without overwhelming
    • Partner townhalls that build community and momentum
  • Cut through the noise: prioritize what matters, eliminate duplication, and ensure every message drives meaningful outcomes
  • Build a communications engine that scales as our IC programme grows

You Have

• 5+ years designing learning experiences in a sales enablement environment—you understand what actually drives seller behaviour and performance
• Proven track record of building enablement programmes from the ground up, not just maintaining existing ones
• Deep expertise in learning design principles with a portfolio that shows innovation, not just execution
• Experience enabling Channel Sales (partners, resellers, or similar) is a strong advantage—you know the unique challenges of enabling people outside your four walls