Analyst 2 - Business Information Systems

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The ISS CX organization in Comcast is responsible for the development and administration of all applications used in the creation of Residential, SMB (Small to Medium Business), and Mid-Market Billing Statements within Comcast. We ensure the timely and accurate delivery of all legal/regulatory billing related messaging and all other notifications required in support of the business and are responsible for daily audit, validation, and approval of all bill runs.

This specific role will be involved in triaging issues identified by our automated daily validation processes, evaluating and helping improve those processes, assisting individuals across the business with statement related requests, and performing manual validation of work being done in our ISS CX applications to ensure the highest level of quality and ensure delivery within SLAs.

Job Description

Core Responsibilities:

• ·       Analyzes and revises existing system logic difficulties and documentation, as necessary.

  ·       Prepares detailed specifications from which programs will be written.

  ·       Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

  ·       Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.

  ·       Functions as a liaison between the client, community and internal software development teams to develop system solutions to processing systems or business problems.

  ·       Ensures data quality and integrity across data-specific application implementations.

  ·       Supports the testing team and business users in validating that the programs meet the requirements.

  ·       Consistent exercise of independent judgment and discretion in matters of significance.

  ·       Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

  ·       Other duties and responsibilities as assigned.

   

  Employees at all levels are expected to:

  ·       Understand our Operating Principles; make them the guidelines for how you do your job.

  ·       Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

  ·       Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  ·       Win as a team - make big things happen by working together and being open to new ideas.

  ·       Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

  ·       Drive results and growth.

  ·       Respect and promote inclusion & diversity.

  ·       Do what's right for each other, our customers, investors, and our communities.

   

  Skills/Experience:

   

  Required:

  ·       Moderate SQL Knowledge

  ·       Analytical mindset

  ·       Process Improvement experience

  ·       Excellent problem solving

  ·       Ability to explain complex concepts in simplified ways

  ·       Strong communication skills

  Preferred:

  ·       CSG data table familiarity

  ·       CSG bill/discount code familiarity

  ·       ACSR familiarity

  ·       BriteBill Statement Application familiarity

  ·       Advanced SQL Knowledge

  ·       BriteBill Application Experience

  ·       Prior Experience with end-to-end testing of software releases

  ·       AMDOCS CES Familiarity

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.