Specialist, Workplace Experience

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the Position:

Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work.

Serving primarily as the Office Manager, this person owns the daily operations of our NYC office and is a consistent, approachable presence for employees. By keeping the office organized and running smoothly, the Specialist helps set the tone for a workplace where people feel welcomed and supported.

Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for.

This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work.

This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters.

WHAT YOU’LL DO

Office Operations (Primary Focus)

• Oversee daily office operations and maintain a productive, organized, and welcoming environment
• Serve as the primary point of contact for office-related needs and employee requests
• Manage office supplies, amenities, and shared spaces 
• Track and submit office expenses and support budgeting processes
• Coordinate maintenance, repairs, and facilities requests, and maintain office equipment
• Manage vendor relationships and office services
• Handle mail, deliveries, shipments, and general office logistics
• Support workspace setup, onboarding logistics, and office updates as needed

Workplace Experience & Culture

• Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming
• Coordinate event logistics, including catering, supplies, room setup, and vendor management