Chief Architect – PS (Professional Services, Customer Success & Technical Leadership) EMEA

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• A trusted advisor to customer CTOs / Chief Architects
• A senior consulting leader within Professional Services
• The final architectural authority across multi‑year, multi‑vendor programmes

How will you make an impact?  

• 1. Professional Services & Consulting Leadership
  • Act as a senior consulting leader within NICE Professional Services for enterprise and complex accounts.
  • Shape and oversee complex transformation programmes, not just individual implementations.
  • Provide direction, assurance, and challenge to delivery teams where programmes drift from architectural, contractual, or outcome‑based intent.
  • Own architectural positioning in statements of work, ensuring scope, assumptions, and dependencies are realistic and defensible.
  • Support Services leadership in managing programme risk, delivery credibility, and executive confidence.
  • Work with Partners and SIs as a peer‑level authority, setting boundaries and governance expectations.
   
  1. Pre‑Sales Leadership & Deal Shaping
     • Commitments are technically and operationally deliverable
     • Designs align to NICE’s true product capabilities and roadmap
     • Delivery risk is surfaced early, not post‑signature
  • Actively engage in strategic pursuits, large bids, and public‑sector procurements.
  • Lead architecture‑level deal assurance, ensuring: 
  • Engage directly with customer CIO / CTO / Chief Architect stakeholders as a consulting peer.
  • Prevent over‑commitment by introducing enterprise‑grade architectural governance early.
   
  1. Architecture Authority Across Delivery & Operations
     • Target architectures, integration strategies, and migration approaches
     • Security, data, resilience, and non‑functional designs
  • Serve as final architecture authority for NICE on assigned strategic accounts.
  • Review and approve: 
  • Support resolution of high‑risk architectural challenges during delivery.
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