Driver Operations Executive

Location: Berlin

Join our team in a highly visible department at the core of our taxi business. We define the European multi-mobility ecosystem. As a Driver Operations Executive, you will join a highly motivated team and take responsibility for the performance of our taxi supply in Berlin and the surrounding area.

You will not only be the point of contact for drivers and fleet owners, but will also actively manage the quality, availability and efficiency of the Freenow fleets on our platform. Your work will make a direct contribution to the success and growth of Freenow. 

We are looking forward to your application and can’t wait for you to join us on the journey!
Please make sure to submit your CV in English

---

YOUR DAILY ADVENTURES WILL INCLUDE:

• Driving and continuously improving key KPIs, as well as deriving and implementing concrete performance-enhancing measures
• Ensuring service quality and monitoring driver behaviour and fleet performance 
• Actively managing key fleet partners and establishing strong relationships and networks within the local driving community
• Executing local projects and supporting the implementation of new processes, products, and features
• Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects 
• Monitoring market trends and competitive developments within the local mobility landscape
• Customer support for our affiliated drivers and fleet owners during our opening hours and as 2nd-level support via Zendesk
• Driving sales of Freenow on-car advertising

---

TO BE SUCCESSFUL IN THIS ROLE:

• You think entrepreneurially and take ownership of performance and results
• Strong interest in analyzing data and translating these insights into actions
• High motivation to support our drivers with a positive attitude
• Structured working style with the ability to prioritize multiple topics simultaneously
• You have an eye for detail and a focus on quality in everything you do
• Good knowledge of Google Suite / MS Office
• Fluent German and English skills are required due to regular communication with German-speaking drivers, partners, and internal stakeholders
• Ideally, experience in a similar role (Operations, Customer Success, or Key Account Management)
• Experience in project management and stakeholder management is a big plus
• Onsite availability during office hours (Monday 09:00–18:00, Wednesday 09:00–14:00, Friday 09:00–16:00)

---

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit
Employee assistance program

 

Plus more local benefits depending on your work location!

 

---

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity emp