Manager, Network Engineering

Job summary

As the Network Engineering Manager, you will lead the 24x7 development and operation of a global network infrastructure supporting a distributed DNS platform. Your team is responsible for maintaining, monitoring, and optimizing the connectivity that underpins our DNS services — from colocation to cloud, across regions. You will ensure operational excellence, reliability, performance, process discipline, and continuous improvement for a fully remote team.

 

What you will do

• Manage and mentor a remote engineering team spanning multiple time zones.
• Ensure 24×7-365 network operations: monitoring, incident detection, escalation, root-cause analysis, and resolution workflows.  Participation in on-call rotation is required.
• Define, track and report key operational metrics/KPIs such as uptime, latency, packet loss, MTTR (Mean Time to Repair), capacity utilization, SLA compliance.
• Oversee network service monitoring tools, alerting, dashboards, and response playbooks.
• Implement and enforce operational processes: change management, incident management, problem management, configuration management, runbooks and operational documentation.
• Assist in the management of vendor relationships and service providers (ISPs, transit/peering, colocation connectivity, SD-WAN providers): negotiate contracts, monitor SLAs, enforce performance and outages.
• Monitor and manage capacity and performance of the network: bandwidth growth, link utilization, peering/transit optimization, trending and forecasting.  Collaborate with architects to maintain 3-year capacity plan.
• Coordinate with architecture, cloud and product teams for service launches, upgrades and expansions so that network operations readiness is assured.