Product Manager, Salesforce Federal Customer Success

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our Public Sector business empowers government agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM. We build secure, scalable, and compliant solutions that create trusted digital experiences — driving efficiency and helping agencies connect with their global customers and constituents in powerful new ways.

Salesforce's Digital Enterprise Technology (DET) organization is looking for a Product Manager to lead the vision and strategy for our FedRAMP High compliant, customer-facing Digital Success solution. This is a high-visibility role where you will help Federal agencies maximize their Salesforce investment through a secure, digital-first support experience — bridging cutting-edge AI capabilities with the rigorous compliance standards of the U.S. Federal Government.

Your Impact:

• Drive Strategy & Roadmap: Own the end-to-end product vision for a compliant Federal Digital Success platform, ensuring it meets the needs of Federal and Public Sector customers.

• Navigate Complex Compliance: Lead the charge on delivering capabilities within FedRAMP High, ITAR, IL4/IL5, and NIST frameworks.

• Collaborate & Influence: Partner with Engineering, Security, Legal, and Federal Success teams to align product decisions with authorization boundaries.

• Execute with Agility: Define and prioritize the product backlog, translating complex customer needs into actionable epics, user stories, and acceptance criteria.

• Champion "Customer Zero": Use our own products to solve complex problems in a regulated context.

• Drive Compliance: Participate in Authority to Operate (ATO) and audit readiness, managing product-side artifacts and ensuring milestone accountability.

• Measure Success: Establish and track KPIs to monitor adoption, support deflection, and overall customer mission success.

Required Skills:

• 5–8 years in Product Management, with 2–3 years in regulated or compliance-driven environments (Federal, Healthcare, or FinServ).

• Demonstrated experience with customer-facing portals or digital self-service platforms.

• Working knowledge of FedRAMP, NIST, and/or DoD Impact Levels and how they dictate architecture.

• Strong command of Scrum methodologies with hands-on experience owning a backlog from discovery to delivery.

• Ability to distill technical or regulatory concepts for executive stakeholders and non-technical audiences alike.

Preferred Skills:

• Prior experience with Salesforce Government Cloud (GovCloud) architecture.

• Familiarity with Agentforce, Salesforce Help, or Trailhead Academy.

• Background in UX/UI or human-centered design within a government context.

• Experience with digital transformation for civilian agencies, the DoD, or the Intelligence Community.

• Fluency in the following: Cursor, Claude, Linear, Gemini.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.