Production Print Operations Manager (3rd Shift) - Primarily Office

You will be responsible for leadership of a corporate digital print production team which performs printing, finishing, distribution, and mail insertion of a variety of print materials for internal and external customers. Ensure daily service level agreements and deadlines are met and that all work is completed. Participate in business continuity planning for the operation. You will report to the Senior Operations Manager, Correspondence Technologies and Operations.

Position Compensation Range:

$62,000.00 - $103,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Manage direct reports, systems, and projects to achieve unit goals following Company policies and practices.
• Prepare and analyze unit plans and reports.
• Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Basic knowledge of insurance operations.
• Demonstrated organizational skills and high attention to detail; ability to manage multiple priorities, work to deadlines and motivate/mentor staff to do same.
• Demonstrated verbal and written communication skills; demonstrated ability to communicate effectively across all levels of the company with internal and external customers.
• Demonstrated experience in use of computer programs including strong knowledge and utilization of Microsoft Office products (Outlook, PowerPoint, Excel, etc.) Preferred experience with Print management information systems.
• Demonstrated ability to build and sustain positive and collaborative working relationships.

Travel Requirements

• Up to 10%.
• Catastrophe Duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

• This position will work 3rd shift: Sunday - Thursday, 7 pm - 3 am
• Position is onsite at our National Headquarters location.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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