Manager, Site Operations

About the Role 

As the Site Operations Manager, you'll partner closely with the Senior Manager, Platform Operations, leading the end-to-end operations that ensure users have seamless experiences on the Material Bank platform. You will manage a global site operations team and serve as a cross-functional partner to Product, Search, and Brand Services. 

To succeed, you must bring a high sense of ownership, sharp attention to detail, and a passion for building reliable, well-run systems. You are someone who holds the line on quality — not just identifying problems but driving them to resolution and putting the right processes in place to prevent recurrence. 

Your scope spans customer success and member vetting to site merchandising execution, performance monitoring, and backend system integrity. This role is built for an operator who thrives in complexity, communicates with clarity, and takes pride in making platforms work better — for the users who rely on them and the internal teams who support them. 

What You'll Do 

• Lead and manage the global site operations team, overseeing the people, tools, and processes that power customer success and member vetting functions 

• Ensure site merchandising features are supported and executed with precision, partnering with Product and Brand Services