Engineering Manager, Billing & Payments

We have an opening for an Engineering Manager to own our Billing & Payments platform. This is the financial engine behind Constant Contact's revenue. You'll lead a team building scalable systems for payment processing, subscription management, invoicing, and integrations with external platforms, while driving AI-first practices that raise the bar on how your team works and what they ship.

This role demands a product engineering mindset, operational rigor, and a builder's instinct. You don't wait for a roadmap, you help create it, and you own the outcomes end-to-end.

What You'll Do:                                                                           

Build & Scale the Platform

• Own end-to-end billing infrastructure and internal apps: payment gateways, subscription lifecycle, invoicing: Java/Spring backends, React-facing surfaces, deployed on Kubernetes (OKD/EKS)
• Architect for growth: idempotency, retry semantics, loose coupling, and clean failure modes are non-negotiable
• Drive integrations with external platforms, including payment processors, tax engines, CRM systems, and third-party billing providers by owning the full contract from API design through production reliability.
• Actively manage technical debt; balance new features, operational health, and debt reduction 

Think and Act Like a Product Engineer

• Own the customer and business outcome rather than just the technical delivery by understanding why features matter instead of just what to build.
• Collaborate with Product, Finance and Sales orgs as partner  in shaping the roadmap: bring technical insight into prioritization, challenge assumptions, and propose solutions that go beyond the ask
• Identify opportunities to improve the billing experience proactively by anticipating needs rather than waiting for requirements to be handed to you.
• Translate customer pain points and business goals into pragmatic engineering decisions your team can execute with clarity

Lead AI-First, Agentic Engineering

• Be a fluent, hands-on user of AI tools (Claude Code, Cursor, Copilot, Bugbot) and drive your team to adopt an Agentic SDLC across design, implementation, testing, and deployment
• Establish spec-driven development: plans live in repos, decisions are documented as ADRs, before code is written
• Track and report measurable velocity and quality improvements from AI practices
• Hold a high bar: production-grade standards don't bend because AI wrote the first draft

Deliver & Operate with Excellence

• Set and hit commitments with the reliability that earns trust from product and business partners
• Build robust observability: distributed tracing, structured logging, metrics, and surface problems before customers do
• Own incident response: runbooks, blameless postmortems, CAPA to eliminate repeat failures systematically
• Ensure PCI compliance and defend against authentication threat vectors: JWT misuse, CSRF, token replay, injection

Manage Stakeholders & Drive Alignment

• Communicate trade-offs proactively; no surprises on delays, scope changes, or system risks
• Influence adjacent teams (Entitlements, Accounts, Comms) and external partners through credibility and clear