Chief Administrative Officer

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

 

Location

• Elevations Credit Union - Boulder Diagonal

• Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective

The Chief Administrative Officer (CAO) provides executive leadership and strategic direction over key enterprise functions that safeguard the credit union’s stability, integrity, and long-term performance, including Credit Risk, Corporate Real Estate, and Payments & Controls. This role ensures strong governance, prudent risk management, and efficient infrastructure in support of the credit union’s mission to serve members responsibly and sustainably.

As a key member of the executive leadership team, the CAO partners with the President & CEO, senior leaders, and the Board to maintain prudent lending practices, strengthen internal controls, and align facilities and operations with strategic priorities. The CAO balances rigor with practicality—building scalable processes, high-performing teams, and a culture of accountability that enables growth while protecting members and the institution.

Essential Functions

• Provide strategic direction and executive-level leadership over Credit Risk Management (managing credit risk including underwriting for all lending areas, loan operations/support, and loan collections/loss mitigation).
• Provide strategic direction and executive-level leadership over payments & controls function including Fraud Management, Payment Services, Card Claims, Document Management, Account Services, and Retail Controls.
• Provide strategic direction and executive-level leadership over corporate real estate functions including locating new branch sites, managing construction and re-design projects, and maintaining our existing locations.

Reports To

Chief Executive Officer

Manages:

SVP Credit Risk, VP Payments & Controls, VP Corporate Real Estate

Required Skills, Education and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field
• 15+ years of progressive leadership experience within a regulated financial institution, with significant experience at the executive or senior leadership level
• Strategic thinker with the ability to translate strategy into scalable processes, clear accountability, and disciplined execution
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and present clear recommendations
• Exceptional written and verbal communication ski